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FAQ

What is your turnaround time? 
Our painted frames are made to order and will ship in approximately 2-3 weeks.  We do keep a small stock of our unpainted frames.  If we have your desired frame in stock it will ship within 2 business days.  If not, the current turnaround time is approximately 2 weeks.  If you happen to order made to order frames along with ready to ship frames, your entire order will ship once all items are in stock.

Do your frames include backing and glass?
Our frames do include backing and flexible tabs.  We do not include glass however we do offer non glare acrylic for a small fee: Non-Glare Acrylic

How do the frame sizes work? 
An 8x10 frame will fit an 8x10 photo. The overall dimensions of our frames vary by shape and size. If you are interested in the overall dimensions of a particular shape and size, please contact us.

What are your frames made from? 
Our frames are made with MDF (medium density fiberboard).  MDF is a dense wood with a very smooth finish making it easy to apply primer and paint.

What is the best way to paint your unpainted frames?
You will want to lightly sand the frame (especially the routed edges) before applying your primer.  You can use latex, acrylic or even spray paint for your frames.  We suggest using a very fine sandpaper (300+) between each coat of primer and paint.  This will ensure a nice smooth finish.  Happy painting!

Do you offer custom sizes? 
We sure do! Use our 'Custom Order'  contact page to contact us and let us know what you are looking for. We do not typically charge fees for custom sizes but we will be sure to let you know up front if a fee will apply.

What are the terms on your free shipping offer?
We currently offer free shipping on retail orders over $125 within the continental US.  Free shipping is not available on wholesale orders.

Do you ship outside the US?
We do ship outside the US however these orders cannot be processed through our website.  Please use the 'Custom Order' page and provide your order details and we will respond with a shipping quote.  You will be responsible for all duties and taxes.  

How long will my order take to arrive once it ships?
You will receive an email with tracking information once your order ships.  You can expect it to arrive based on the transit times below (unless you have paid for expedited shipping).

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